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The owner handover · Say it bluntly or it will not land

Why is my trainer so blunt about the risks?

A softly worded warning gets ignored, so the trainers say the hard part plainly, usually before you've asked, and aim it at the two or three things that undo training.

The answer

Because, the trainers say, the soft version didn't work. At Finn's go-home, Kelton says why he now delivers one warning hard: 'this has happened to a lot of people i have worked with so i started mentioning it very very bluntly to people um because i found i was not blunt enough because i'm i've always been really soft.' At King's first owner lesson, another trainer says he has reached the point of 'telling people like you must do this, you will fail. I like being pretty blunt about it.' The warnings that get this treatment are a short list of the things that reliably undo a program: the correction word that stops being backed up, the first week home, and relaxing the rules because you love the dog.

On film the bluntness takes a few recognisable forms.

A number instead of a reassurance. Asked at Stormie's handover how confident he is, Connor says 'seven and a half out of ten'. The number is about the owners, not the dog: 'I'm worried that you're gonna be a little too soft.' He gives nobody a ten, because a ten would mean they never needed a trainer. In the same breath he says he tempers himself 'a little bit for the for the public', but won't lie.

Two possible endings instead of one promise. For Zeus, a case whose ceiling nobody knows, the trainer puts two outcomes on the table: 'better management tools' or 'a fuller freedom picture'. They'll aim for the second, and the first is 'an improvement still on what you have currently'. Kelton bounds a promise the same way at Archie and Lola's first lesson: 'what I cannot promise is that he will never ever jump on things or make noises however what I can give you is a reduction.'

Refusing a flattering word. Watching his own work go well with Dutchess, the trainer says 'I don't like the word manageable cuz that means that the problems aren't really fixed.

The work isn't finished, said out loud. Luna's stay is extended, and the reason is given to camera: without it 'there would be a real chance that that off leash would not be as reliable as we would want it to be'.

Answering the uneasy question. An owner hears dogs crying in the kennel and asks; Connor answers in full and adds, 'I'd rather you just ask a question up front then you'd be like uneasy.' Weeks later he reads e-collar hesitation off an owner's face and addresses it unprompted, including that everyone who trains there has to wear one at least once.

The same honesty applies to how things sound. Deuce's handlers hear their own training words the way a client would: 'give in' sounds terrible, and 'take away his freedom' sounds 'so dark'. They say so and carry on, without changing what they do. And it applies to a dog's history: asked in a store whether Bo is friendly, his trainer answers, 'Yeah, he is now.'

A prognosis, unprompted. The 30 Sep update adds a first visit: at Chaparro's in-home evaluation the evaluator calls the guarding 'not horrible' and then says the hard part anyway: 'if he lives a couple more years like that, he will become dangerous.'

Permission to be harder, said outright. After Hattie, an adopted dog, hurt the family's cat, her trainer tells the adopter his corrections have been too weak: 'make the penalty harsher yeah um do that i'm telling you that'. He gives the weighing with it - a dog that feels really bad for a minute against really bad outcomes 'for everybody involved including the dog'.

The stakes, said out loud. Kelton tells Kodak's owners that for something that could end in a dog being euthanized, rehomed or killing his brother, he turns the e-collar up high - around 80 on the dial - knowing the dog will be unhappy, and that he is about 99% transparent and posts sessions even though some people don't like parts of how they train. Major's trainer puts a two-way choice to his owner: a life out in public with corrections, or no corrections and a dog kept at home - 'which one of those do you want'. Rocky's trainer warns that going soft on appeasement means 'he'll milk it ... and it'll destroy the training'. Samson's trainer opens the go-home lesson with 'I won't lie to you your dog scared the hell out of me several times', and later calls him 'still a serious dog' who needs to be managed.

Our inference, not said on film: nobody describes bluntness as house policy. Two trainers state it as a change in their own practice, and several others show it as a habit.

Angier K9 is a family-owned, play-based Board & Train serving Angier, Raleigh and the Triangle, with three full owner lessons.

What to do

Ask the uncomfortable question out loud; the trainers say they'd rather answer it than have you sit on it (watch 01:25). If you're given a number out of ten or a named weakness, treat it as a prediction about you, not a verdict on your dog (watch 39:09).

What the trainers say

is this has happened to a lot of people i have worked with so i started mentioning it very very bluntly to people um because i found i was not blunt enough because i'm i've always been really

Kelton · Finn · Watch at 18:26 ↗

had with almost like uh an unfortunate number of clients that I've worked with to the point where I've started going like really hard on it and telling people like you must do this, you will fail. I like being pretty blunt about it.

the trainer · King · Watch at 37:29 ↗

I give it like a seven and a half out of ten the reason but I'll tell you why I don't I'm not confident that you guys don't understand what I'm saying I specifically if I'm being real with you I'm worried that you're gonna be a little too soft

Connor · Stormie · Watch at 39:09 ↗

10 out of 10 for anybody though because like if they were like 10 out of 10 i believe in them then like why are they hiring me as a trainer why am i coming out here and doing these sessions and showing you how to do it properly

Connor · Stormie · Watch at 39:50 ↗

want to do this but i have to yeah yeah look if you ask me something i'm i'm actually a very direct person i temper myself a little bit for the for the public if you will so i'm not gonna lie and be like i have no faith in you

Connor · Stormie · Watch at 39:32 ↗

possibilities in terms of like what this will end up being for you. One possibility is that you will have better management tools. The other possibility is that you will have a fuller freedom picture. We can shoot for the second one.

Kelton - the trainer · Zeus · Watch at 20:42 ↗

I noticed it's very manageable, right? And I don't like the word manageable cuz that means that the problems aren't really fixed. She just learned how to live with them.

the trainer · Dutchess · Watch at 14:52 ↗

so no I appreciate any question like that I mean I'd rather you just ask a question up front then you'd be like uneasy you know because I don't want that like I want you to know like your dog's safe

Connor · Stormie · Watch at 1:25 ↗

overexcited and jumps all over the place so what I cannot promise is that he will never ever jump on things or make noises however what I can give you is a reduction and an easy way to communicate to him

Kelton · Lola · Watch at 1:04:37 ↗

that's just the truth of the matter. So, I'm not saying it to scare any, you know, Luna Luna, anybody that's watching this video, Luna's people, but that's why we're keeping it longer is because if we didn't, there would be a real chance that that off leash would not be as reliable as we would want it to be,

Connor - the trainer · Luna · Watch at 25:16 ↗

Good job. It sounds terrible when you're like, "Give in." It's the middle of the park, but he just got to learn that he can't fight it, right?

Connor - the handler · Deuce · Watch at 2:51 ↗

had people meet him in the store and like pet him and like they're like, "Oh, is he friendly?" I'm like, "Yeah, he is now."

the trainer · Bo · Watch at 5:05 ↗

I mean, now, if he lives a couple more years like that, he will become dangerous.

the evaluator at Chaparro's first in-home evaluation, unprompted; unnamed on this recording · Chaparro · Watch at 10:32 ↗

it sounds like you're trying to do the right things at the right times and it's just like you almost kind of need somebody like to tell you like hey like up the pressure there like make the penalty harsher yeah um do that i'm telling you that

the trainer at Hattie's post-adoption follow-up visit, after the family's corrections had failed to stop an attack on their cat; unnamed on this recording · Hattie · Watch at 24:15 ↗

when i look at total outcome and i look at okay like what is the like what are like the two things i'm weighing out like either i make the dog feel really bad temporarily or all this really bad stuff happens for everybody involved including the dog

the same trainer, weighing the stakes out loud · Hattie · Watch at 26:04 ↗

to turn it up high like pretty like a like an 80 like for the dog right for a dog that's if they're doing something that is going to cause major problems for them in the future

Kodak · Watch at 29:43 ↗

which one of those do you want you want him to live a happy long life with you by your side

the trainer (not named on this audio) · Major · Watch at 4:32 ↗

soft on that and go oh oh and like feel bad for him he'll milk it he'll milk it and he'll do it forever and then like it'll destroy the training

the trainer, at Rocky's go-home lesson (not named on this audio) · Rocky · Watch at 3:24 ↗

just some management stuff because I've learned a lot of stuff about Stanton I won't lie to you your dog scared the hell out of me several times

Samson · Watch at 2:26 ↗

How it looks, dog by dog

Stormie

Stormie's sessions hold the two most reusable honesty devices in the record, both from Connor. The first is the confidence score. Asked at the handover how confident he is, he says seven and a half out of ten, about the owners, not the dog, and names the weakness: they'll be too soft. Nobody gets a ten, because a ten would mean they never needed him. The second is going toward the unasked question. An owner hears dogs crying in the kennel and asks; he answers in full (they are sport dogs who like attention) and says he'd rather be asked than have her sit there uneasy. Weeks later he reads hesitation about the e-collar off an owner's face and addresses it unprompted. In a progress report he builds credibility by describing what bad news would have sounded like.

On film

I give it like a seven and a half out of ten the reason but I'll tell you why I don't I'm not confident that you guys don't understand what I'm saying

Watch at 39:09 ↗

10 out of 10 for anybody though because like if they were like 10 out of 10 i believe in them then like why are they hiring me as a trainer

Watch at 39:50 ↗

so no I appreciate any question like that I mean I'd rather you just ask a question up front then you'd be like uneasy

Watch at 1:25 ↗

hesitation so maybe you feel a little bit bad for using the e-collar yeah i could see it in your face so i'm going to tell you this

Watch at 53:14 ↗

she's she's not behind she's on schedule i don't want to give you too much and i'll be honest with you if she was behind i've looked at some people like your dog's a little behind

Watch at 8:13 ↗

Zeus

The hardest case in this group, and the one where scoping replaces promising. The trainer puts two endings on the table, better management tools or a fuller freedom picture, says which they'll aim at, and calls the lesser one still an improvement. In a case update, the risk is described without cushioning: on the day he arrived, Zeus tried to bite the trainer's hand and Christian's. The case is a serious behaviour-modification case, and the behaviours are worse now than at the evaluation months earlier.

On film

possibilities in terms of like what this will end up being for you. One possibility is that you will have better management tools. The other possibility is that you will have a fuller freedom picture. We can shoot for the second one.

Watch at 20:42 ↗

Where you don't have to worry about it that much. But the first one is an improvement still on what you have currently, right?

Watch at 21:02 ↗

So when we first took him out of the crate the day that he came, he wouldn't let us get him out of the crate. He tried to bite my hand off. He also tried to bite Christian's hand off.

Watch at 1:31 ↗

Dutchess

The trainer turns the bluntness on his own work. Watching a session go well, he rejects the word 'manageable', because it means the problems weren't fixed and the dog learned to live with them. He makes the bar concrete: she didn't chase the duck, but she fixated, and no fixation is the standard. The go-home adds a consequence stated flatly: holding a nervous dog in a heel for months ('heel grinding') can end in a bite to a child.

On film

I noticed it's very manageable, right? And I don't like the word manageable cuz that means that the problems aren't really fixed. She just learned how to live with them.

Watch at 14:52 ↗

the duck. She didn't like go crazy, but she fixated. She just stared, right?

Watch at 15:09 ↗

Yeah, but you can tell she's like noticeably like calm down now too. Yeah. Yeah, she's like manageable

Watch at 0:14 ↗

Actually, if you put a dog in a heel for long periods of time and never let them out of it, you do something called heel grinding, which is really dangerous.

Watch at 4:22 ↗

Deuce

Deuce's handlers check their own vocabulary out loud. In a park, one says 'give in' sounds terrible and defends it anyway: the dog has to learn he can't fight the leash. Another stops mid-explanation because 'take away his freedom' sounds 'so dark'. A third, teaching the owner the learning quadrants, says taking away freedom 'sounds evil' and keeps going. None of it changes what is done; all of it changes what a client hears.

On film

Good job. It sounds terrible when you're like, "Give in." It's the middle of the park, but he just got to learn that he can't fight it, right?

Watch at 2:51 ↗

better way to say that because i don't like saying it that way nope um i don't like being like we're gonna take away his freedom like it just sounds so dark

Watch at 4:30 ↗

What am I taking away? Sounds evil. I'm taking away their freedom. I don't like how that sounds out loud, but you know what I mean.

Watch at 18:11 ↗

Bo

Here disclosure is a practice. The trainer's answer to a stranger's 'is he friendly?' keeps the tense honest: 'Yeah, he is now.' In the same breath he corrects a flattering misreading of the bite story: the bite wasn't about bite force, Bo just didn't want to be touched to be taken out of the crate. At a follow-up, the owner's softness is named as part of the problem, framed as a personality difference, with the argument that being unclear is the worst thing you can do to a dog. He has worn the e-collar himself, with clients holding the remote.

On film

is he friendly?" I'm like, "Yeah, he is now."

Watch at 5:08 ↗

See like his bite force? Yeah. Well, no. He just didn't want to

Watch at 5:21 ↗

because in my mind the worst thing that I could do to a dog um other than like torturing them or something, right?

Watch at 44:42 ↗

It will be good for him in the in the long run. He might not like it in the short term like I don't like getting shocked, right?

Watch at 45:45 ↗

Finn

At Finn's go-home, Kelton gives the only explicit account of why the delivery changed. The warning is that the conditioned 'uh-uh' will fade after the dog goes home unless it keeps being backed up, which he compares to a phone battery. He now says it 'very very bluntly' because he found he wasn't blunt enough. An earlier lesson describes the case without cushioning: flight is Finn's first response, and he freezes only when cornered or on a leash.

On film

is this has happened to a lot of people i have worked with so i started mentioning it very very bluntly to people

Watch at 18:26 ↗

it will go away it's like the battery will be charged if you don't charge your phone his conditioned punisher that uh-uh will die it will die it will go away

Watch at 17:51 ↗

will flee flight is the is the primary he only does freeze if he feels like he can't right get away

Watch at 3:45 ↗

King

The policy stated as a policy: after an 'unfortunate number of clients' failed at the same point, the trainer now tells people outright they will fail if they do certain things. In a later lesson, he defends the e-collar with a traffic-ticket comparison, and describes the alternative honestly: a life that gets smaller until the dog lives in a crate.

On film

had with almost like uh an unfortunate number of clients that I've worked with to the point where I've started going like really hard on it

Watch at 37:29 ↗

they pull really hard on walks so you stop taking my walks and their life gets smaller and smaller and smaller and smaller and smaller

Watch at 50:27 ↗

Luna

The program tells a client on camera that its own work isn't finished. Luna's stay is extended, and the reason is given in full, with a note that it isn't meant to scare anyone: off-leash is either super reliable or it doesn't work. Days before, at her home, the trainer says he doesn't yet know whether she'll bolt when she gets skittish off leash and will find out tomorrow. The rule for the family is put plainly: if you can't walk her on a leash, she isn't ready to go off one with you.

On film

that's just the truth of the matter. So, I'm not saying it to scare any, you know, Luna Luna, anybody that's watching this video, Luna's people

Watch at 25:16 ↗

one is i'm gonna test this out i gotta make sure like i can't send a dog home to you if i'm worried that like she's gonna get skittish off leash and run

Watch at 24:02 ↗

i said is just if you can't when the dog comes home if you can't walk the dog on the leash like if you're fighting her it means you need to reinforce more

Watch at 24:33 ↗

Lola

Two bounded promises. At Archie and Lola's first lesson, Kelton says what he can't promise (no more jumping or noise) before what he can: a reduction and a clear way to stop it. At the go-home, the family is told the most dangerous thing about the off-leash work: the moment she realises nobody is holding the line, 'you are not going to catch her if she runs.'

On film

overexcited and jumps all over the place so what I cannot promise is that he will never ever jump on things or make noises

Watch at 1:04:37 ↗

and uh and she just listened to everything or you can get that moment where you put her on the long line and she looks behind and she's like nobody's holding me anymore and then just and you are not going to catch her if she runs.

Watch at 26:39 ↗

Roxy

Here the predictable failure is named and dated in advance: five days after the dogs get home, the owners will decide they only listen when the device is on. The maintenance condition comes straight after the owners say they feel good: if they don't maintain the marker and back it up, the old behaviours return. A demonstration is explicitly not a promise.

On film

because then you're like five days from now and days from now after they come home they'll be like, if I don't have your thing, you don't listen, you'll be frustrated.

Watch at 39:28 ↗

if they don't like maintain the ah properly and you guys don't use it and like back it up with the e-collar when needed, you'll start having problems really fast.

Watch at 23:58 ↗

It is not something that we always do, nor is it something that I can promise is going to be 100 perfect

Watch at 0:33 ↗

Bullet

At an evaluation where the owners ask about protection work, the answer comes in the right order: the defence he shows is genuinely good, said first. Then the limit: the chase half isn't there yet, put down to a lack of play in his history, not a fault in the dog.

On film

So he definitely shows, like, some nice defense with it.

Watch at 12:31 ↗

so during the game chase like to get the bite to it right um but i think this the lack of playing before has hindered a little bit of it

Watch at 13:07 ↗

Louie

At the placement, the man taking Louie is told plainly that Louie is a one-person dog, and that the one person needs to be him. Louie's lessons name the refusals the new owner will meet, including being picked up and someone else being near him.

On film

he's he's a kind of like a like one dog one person kind of dog does that make sense like he doesn't like everybody he likes one guy

Watch at 14:03 ↗

So we'll have to transfer that over, and you're going to have to have a couple of those moments yourself where he's like,

Watch at 26:25 ↗

Chaparro

New in the 30 Sep update. At Chaparro's first in-home evaluation the evaluator gives the family a prognosis nobody asked for. He has just called the resource guarding 'not horrible' - normal-dog trouble - and then says the hard part plainly: if he lives a couple more years like this, he will become dangerous. It is said at the first visit, before any training, as the reason to start now. His arc pairs it with starting before the habit sets.

On film

A little resource guarding, but it's not horrible.

Watch at 10:19 ↗

I mean, now, if he lives a couple more years like that, he will become dangerous.

Watch at 10:32 ↗

Hattie

New in the 30 Sep update. Hattie, an adopted dog, has hurt the family's cat, and the adopter's corrections have been too weak to stop her. At the follow-up visit the trainer tells him so without softening it: he is doing the right things at the right times, but he needs somebody to tell him to up the pressure and make the penalty harsher - 'i'm telling you that'. The reason is laid out as a weighing, not a temper: either the dog feels really bad for a minute, or really bad things happen for everybody involved, the dog included; the dog cannot be told the stakes, so she has to learn them. The context matters to the line: the cat needed emergency care after the first incident, and the family call the cat the deal breaker. The plan that follows keeps looking allowed and corrects only going after the cat.

On film

it sounds like you're trying to do the right things at the right times and it's just like you almost kind of need somebody like to tell you like hey like up the pressure there like make the penalty harsher yeah um do that i'm telling you that

Watch at 24:15 ↗

when i look at total outcome and i look at okay like what is the like what are like the two things i'm weighing out like either i make the dog feel really bad temporarily or all this really bad stuff happens for everybody involved including the dog

Watch at 26:04 ↗

but you can't tell her right she has to learn right you can't tell her

Watch at 25:13 ↗

Kodak

At Rocko and Kodak's first in-program owner lesson Kelton does not soften the e-collar. Asked what level to use, he says it changes, and that for something with high stakes - the kind of thing that ends in a dog being euthanized, rehomed or killing his brother in a fight - he will turn it up high, around 80 on the dial, knowing the dog will be unhappy and may screech. Later he tells the owners he is about 99% transparent and posts sessions even though some people don't like parts of the way they train.

On film

to turn it up high like pretty like a like an 80 like for the dog right for a dog that's if they're doing something that is going to cause major problems for them in the future

Watch at 29:43 ↗

if it involves if the stakes are high yeah i'm like all right you're gonna be unhappy about this

Watch at 29:53 ↗

yeah those moments are not just funny I'm like 99% transparent normally I just post stuff because I mean like some people don't like certain parts of like the way we train

Watch at 1:22:45 ↗

Major

After a hard weekend at home, Major's trainer puts the choice to the owner without cushioning: a life going out in public, to the park and on transport, or never correcting him and keeping him at home with his window blocked off because he is out of control - 'which one of those do you want'. It comes with a plain line about treating a dog like a baby.

On film

and there are babies but they are still a dog we need to treat them like a dog

Watch at 3:47 ↗

yep and so and so now my question is what would you prefer would you prefer a

Watch at 4:03 ↗

which one of those do you want you want him to live a happy long life with you by your side

Watch at 4:32 ↗

Rocky

At Rocky's go-home lesson the trainer names Rocky's appeasement behaviours - squirming between the owner's legs, lying on his stomach - and warns bluntly against the soft response: feel bad for him and he will milk it forever, and it will destroy the training.

On film

he's supposed to be doing um so just make sure it doesn't work ever okay because if you like go

Watch at 3:18 ↗

soft on that and go oh oh and like feel bad for him he'll milk it he'll milk it and he'll do it forever and then like it'll destroy the training

Watch at 3:24 ↗

Samson

Samson's go-home lesson opens with the trainer telling the owner, before he even gets the dog out, that he won't lie: Samson scared him several times. Later in the lesson he says Samson is still a serious dog who needs to be managed, and that random people should not be playing around with him.

On film

just some management stuff because I've learned a lot of stuff about Stanton I won't lie to you your dog scared the hell out of me several times

Watch at 2:26 ↗

But he still is a dog, he's still a serious dog

Watch at 20:40 ↗

He needs to be managed still.

Watch at 20:54 ↗

Why it works

As stated on film: a soft warning gets discounted. King's trainer says the same about 'an unfortunate number of clients' (watch 37:29). The second mechanism runs the other way, through trust: answering the uneasy question, reading hesitation and addressing it, giving a number below ten, extending a stay. Each is a cost paid up front that makes a hard sentence land as information, not sales. Connor gives the reason for the number: a ten would mean they didn't need him (watch 39:50). The 30 Sep cases add two more of the same: a prognosis delivered at a first visit, before training, as the reason to start (watch 10:32); and a direct instruction to raise the penalty, given with the stakes weighed out loud (watch 24:15, 26:04). Inferred, not stated: the record can't show whether bluntness improves outcomes. The 7.5 prediction is never followed up.

Where the trainers differ

'Manageable': a failure word, or the honest result?

One view

The trainer refuses it about his own work: manageable means not fixed.

On film

I noticed it's very manageable, right? And I don't like the word manageable cuz that means that the problems aren't really fixed.

Watch at 14:52 ↗

Another view

The same word is used for the result at the home visit and in the testimonial edit.

On film

Yeah, but you can tell she's like noticeably like calm down now too. Yeah. Yeah, she's like manageable

Watch at 0:14 ↗

Yeah, yeah. She's like manageable now.

Watch at 0:34 ↗

Blunt to the client, tempered for the public

One view

Say it hard: two trainers describe deliberately escalating their delivery.

On film

is this has happened to a lot of people i have worked with so i started mentioning it very very bluntly to people

Watch at 18:26 ↗

had with almost like uh an unfortunate number of clients that I've worked with to the point where I've started going like really hard on it

Watch at 37:29 ↗

Another view

Temper it for the public, but don't lie.

On film

want to do this but i have to yeah yeah look if you ask me something i'm i'm actually a very direct person i temper myself a little bit for the for the public

Watch at 39:32 ↗

How to read it

The handovers are published, so the client in the room and the public are the same audience. Nobody on film addresses that.

Common owner mistakes

  • Discounting the soft version of a warning, which is why it stopped being delivered softly.
    On film

    is this has happened to a lot of people i have worked with so i started mentioning it very very bluntly to people

    Watch at 18:26 ↗
  • Sitting on an uncomfortable question instead of asking it.
    On film

    so no I appreciate any question like that I mean I'd rather you just ask a question up front then you'd be like uneasy

    Watch at 1:25 ↗
  • Being too soft at home after the handover.
    On film

    I give it like a seven and a half out of ten the reason but I'll tell you why I don't I'm not confident that you guys don't understand what I'm saying

    Watch at 39:09 ↗

    it sounds like you're trying to do the right things at the right times and it's just like you almost kind of need somebody like to tell you like hey like up the pressure there like make the penalty harsher yeah um do that i'm telling you that

    Watch at 24:15 ↗
  • Deciding a few days after go-home that the dog only listens with the equipment on.
    On film

    because then you're like five days from now and days from now after they come home they'll be like, if I don't have your thing, you don't listen, you'll be frustrated.

    Watch at 39:28 ↗
  • Treating a demonstrated skill as a promised one.
    On film

    It is not something that we always do, nor is it something that I can promise is going to be 100 perfect

    Watch at 0:33 ↗
  • Holding a nervous dog in a heel all the time as management.
    On film

    Actually, if you put a dog in a heel for long periods of time and never let them out of it, you do something called heel grinding, which is really dangerous.

    Watch at 4:22 ↗
  • Repeating an unenforced 'stop' until it becomes shouting and resentment.
    On film

    no big that's not a big deal but if you're like dude stop stop stop be quiet be quiet shut up shut up

    Watch at 1:05:13 ↗

Questions owners ask

Why is my trainer so harsh about what will go wrong?

Because the gentler version wasn't working. Kelton says he started 'mentioning it very very bluntly' after seeing the same failure with a lot of clients; another trainer tells people outright they'll fail if they do certain things. The bluntness is aimed at a few decay points, not at everything. At a first evaluation it can come before anything is trained: one family is told that a couple more years like this and the dog will become dangerous.

On film

is this has happened to a lot of people i have worked with so i started mentioning it very very bluntly to people

Watch at 18:26 ↗

had with almost like uh an unfortunate number of clients that I've worked with to the point where I've started going like really hard on it

Watch at 37:29 ↗

I mean, now, if he lives a couple more years like that, he will become dangerous.

Watch at 10:32 ↗

My trainer gave me a score out of ten. Why not just say it'll be fine?

Because a number can be checked. Connor's 7.5 is about the handlers, not the dog, names the weakness (too soft), and comes with the reason nobody gets a ten: a ten would mean they never needed a trainer.

On film

10 out of 10 for anybody though because like if they were like 10 out of 10 i believe in them then like why are they hiring me as a trainer

Watch at 39:50 ↗

Is it normal to be told my dog isn't finished?

It happens on film. Luna's stay was extended because without it the off-leash work might not be reliable, and the trainer said so to the family through the video.

On film

that's just the truth of the matter. So, I'm not saying it to scare any, you know, Luna Luna, anybody that's watching this video, Luna's people

Watch at 25:16 ↗

Will the trainer promise my dog will be fixed?

Not in so many words. For a hard case, you may be offered two outcomes: better management tools, or a fuller freedom picture. Or a bounded promise: a reduction and a clear way to stop the behaviour, not a guarantee it never happens.

On film

possibilities in terms of like what this will end up being for you. One possibility is that you will have better management tools.

Watch at 20:42 ↗

overexcited and jumps all over the place so what I cannot promise is that he will never ever jump on things or make noises

Watch at 1:04:37 ↗

My trainer told me to be harder on my dog. Why?

On film it comes with the stakes attached. Hattie's trainer tells an adopter whose corrections had not stopped attacks on the family cat that he needs to make the penalty harsher, and weighs it out loud: a dog that feels really bad for a minute against really bad outcomes for everybody, the dog included. The same plan says she may look at the cat; only going after it is corrected.

On film

it sounds like you're trying to do the right things at the right times and it's just like you almost kind of need somebody like to tell you like hey like up the pressure there like make the penalty harsher yeah um do that i'm telling you that

Watch at 24:15 ↗

when i look at total outcome and i look at okay like what is the like what are like the two things i'm weighing out like either i make the dog feel really bad temporarily or all this really bad stuff happens for everybody involved including the dog

Watch at 26:04 ↗

The lesson

The goal

Deliver an unwelcome truth so that it's acted on: the specific risk named, confidence given a number and a location, the promise bounded, and the uneasy question answered.

Learn first

The drill

The handover as run on film. Bound the promise: what you can't promise, then what you can (watch 64:37). Asked how confident you are, give a number out of ten about the handlers, name the weakness, and say why nobody gets a ten (watch 39:09). Name the hesitation you can see and answer it unprompted (watch 53:14).

Watch out for

  • Softening the warning.
  • Spreading bluntness over everything.
  • A guarantee instead of a prediction.
  • Letting a flattering misreading of the dog's history stand.
  • Changing the handling because the vocabulary sounded bad, instead of changing the vocabulary.

Check yourself

You're asked how confident you are that this family will hold the result. What's your number, what's the specific worry, and have you said both?

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